How to delete your Cellution account and data
Beta version — this text may be updated before launch
Option 1: from the game
- Open Cellution.
- Go to Settings → Account → Delete account (in the Spanish game: Ajustes → Cuenta → Eliminar cuenta).
- Type ELIMINAR to confirm.
Your account is put on hold for a 7-day grace period. During that time you can cancel the deletion from the same screen (Settings → Account). A second request does not extend the period. After the 7 days, the deletion is final and irreversible.
Option 2: if you no longer have the app
Write to idovoco@gmail.com with the subject "Delete Cellution account". Include your support ID (Settings → Account) if you remember it; if not, tell us your display name and, if you linked one, the Google account used. We may ask for information to confirm the account is yours, but no more than necessary. There is no web form: the request is handled by email.
If you have neither the support ID nor a linked account, we may not be able to identify your guest account. In that case the account may be lost when the game is uninstalled.
What is deleted
- Your progress, heroes, teams, formations, currencies, cosmetics and balance.
- Your Summon history, your guarantee counter and your telemetry records.
- Your Arena rankings, replays and defensive formation.
- Your guild membership: you leave the guild and, if you were the last member, the guild is dissolved.
- Your name on guild chat messages, which is replaced with "deleted" (the message text is kept).
- Your sanctions record and your account on the server.
What is kept and for how long
| Data | Why | Period |
|---|---|---|
| Purchase and economic transaction records, anonymized (without your name or account identifier: only a derived code, the reason and the order number) | Tax and accounting obligations | The period required by the applicable tax and accounting rules |
| Purchase indexes (link an order to an account) | Tax and accounting obligations | The same period |
| Fraud and support records (for example, approved compensation) | Security and legal obligations | 12 months |
| Telemetry already sent, if not deleted | Improving the game (only if you turned it on) | At most 90 days |
| Arena replays of other players in which you took part | The opponent's history | 7 days |
| Technical server logs (IP, errors) | Security and operation | 30 days |
| Database backups | Recovery from failures. If a backup is restored, deletions are re-applied | 14 days |
| Data that Google Play keeps on its own | Google's policy | As set by Google |
Important
- Deleting the account does not refund purchases. If you want a refund, request it before deleting the account (see the Terms).
- More information in the Privacy Policy.
Contact: idovoco@gmail.com